Cancellation & Refund Policy
1. Cancellation Window
- More than 24 hours before your scheduled appointment: Full refund, no questions asked.
- Less than 24 hours before your scheduled appointment: A 50% cancellation fee applies.
- No-show (we arrive and cannot gain access or no one is home): The full booking amount is non-refundable.
2. How to Cancel
To cancel or reschedule, please contact us as soon as possible:
- 📞 Call or WhatsApp: 081 755 6948
- ✉️ Email: info@valoursparkle.co.za
Please have your booking reference number ready to speed up the process.
3. Refund Processing
Approved refunds are processed within 5–7 business days to the original payment method. The exact timing depends on your bank or card issuer.
4. Rescheduling
We understand that plans change. You may reschedule your appointment free of charge if you notify us at least 24 hours in advance, subject to availability.
5. Service Guarantee
If you are not satisfied with the result of your cleaning service, please contact us within 24 hours of service completion. We will assess the issue and, where reasonable, arrange a complimentary re-clean of the affected area.
6. Exceptions
In cases of medical emergencies, severe weather, or other extraordinary circumstances, we will work with you on a case-by-case basis. Please contact us as soon as possible.
7. Contact Us
For any questions about this policy, email info@valoursparkle.co.za or call 081 755 6948.